Support (concept)
Is your software not functioning as before? We’re sorry about that, but luckily your are at the right address at our support department. Together with you, we try to classify and follow up your question as soon as possible. That way you can get to work as if nothing happened. Read along to quickly find a solution.
The fastest route to a solution
In order to find the right solution, the situation must be clear. With the help of these tips, you can provide an optimal problem description, so that you get a solution to your problem as quickly as possible.
View our tips
The fastest route to
a solution
Customer portal
Want to track your support ticket? It is possible in our customer portal. In this protected environment, you can track the status of your ticket. In addition, you can find already solved problems here, serving as a source of knowledge.
Urgent problems
- You can submit a support notification 24/7 via our customer portal.
- With a clear problem description, including a repeatable scenarion, you increase your chances to get a quick solution.
- You receive a notification number as a reply, which helps you referring in following communication. You can call our general phone number for this.
In line with Microsoft
In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.
Not satisfied? Share your concerns.
All of our colleagues do their utmost to make sure that your software works perfectly. Would you encounter a delay or like to discuss, then you can contact your account manager. This colleague is your conctact regarding products, prices and our service.
Contact us