Support

Is your software not functioning as before? We’re sorry about that, but luckily your are at the right address at our support department. Together with you, we try to classify and follow up your question as soon as possible. That way you can get to work as if nothing happened. Read along to quickly find a solution.

Having troubles?

Our support department is happy to help with software that worked yesterday, but today not anymore. Do you face such an issue? Create a support call directly in your 3PL Dynamics environment via ‘Boltrics-request overview’.

Share your screen

To deliver the best help possible, we might ask you to share your screen with us. For this, one of our colleagues will kindly ask you to start the program Teamviewer or Microsoft Teams. With one of these programs you can then share your screen. Click on the buttons below for using Teamviewer or Microsoft Teams and choose execute.

Open Teamviewer Open Teams

Service Health Status

Status.boltrics.com offers you a single point of access where you can find information about planned maintenance and possible failures.

The fastest route to a solution

In order to find the right solution, the situation must be clear. With the help of these tips, you can provide an optimal problem description, so that you get a solution to your problem as quickly as possible.

View our tips

Trace your ticket

Via Boltrics-request overview you can easily keep track of your created support ticket. Here, you find the status of the support issue and the recently solved problems.

Urgent problems

Always create a support ticket via Boltrics-request overview. Furthermore, our support team is ready to take your call via +31 (0)318 742 550

You can submit a support notification 24/7 via Boltrics-request overview
With a clear problem description, including a repeatable scenario, you increase your chances to get a quick solution.
Use the ticket number in any future communications to improve the traceability of your ticket.

In line with Microsoft

In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.

Not satisfied? Share your concerns.

All of our colleagues do their utmost to make sure that your software works perfectly. Would you encounter a delay or like to discuss, then you can contact your account manager. This colleague is your conctact regarding products, prices and our service.