Is your software not functioning as before? We’re sorry about that, but luckily your are at the right address at our support department. Together with you, we try to classify and follow up your question as soon as possible. That way you can get to work as if nothing happened. Read along to quickly find a solution.
Our support department is happy to help with software that worked yesterday, but today not anymore. Do you face such an issue? Create a support call directly in your 3PL Dynamics environment via ‘Boltrics-request overview’.
Share your screen
To deliver the best help possible, we might ask you to share your screen with us. For this, one of our colleagues will kindly ask you to start the program Teamviewer or Microsoft Teams. With one of these programs you can then share your screen. Click on the buttons below for using Teamviewer or Microsoft Teams and choose execute.
Trace your ticket
Via Boltrics-request overview you can easily keep track of your created support ticket. Here, you find the status of the support issue and the recently solved problems.
- You can submit a support notification 24/7 via Boltrics-request overview
- With a clear problem description, including a repeatable scenario, you increase your chances to get a quick solution.
- Use the ticket number in any future communications to improve the traceability of your ticket.
In line with Microsoft
In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.
Not satisfied? Share your concerns.
All of our colleagues do their utmost to make sure that your software works perfectly. Would you encounter a delay or like to discuss, then you can contact your account manager. This colleague is your conctact regarding products, prices and our service.Contact us