Support

The fastest route to a solution

In order to find the right solution, the situation must be clear. With the help of these tips, you can provide an optimal problem description, so that you get a solution to your problem as quickly as possible.

View our tips

Having troubles?

Our support department is happy to help with software that worked yesterday, but today not anymore. After you submit a support call, you will receive a response within 8 work hours via e-mail or phone. Further details you can find in the agreement you made with Boltrics.

Share your screen

To deliver the best help possible, we might ask you to share your screen with us. For this, one of our colleagues will kindly ask you to start the program Teamviewer or Microsoft Teams. With one of these programs you can then share your screen. Click on the buttons below for using Teamviewer or Microsoft Teams and choose execute.

The fastest route to
a solution

Customer portal

Want to track your support ticket? It is possible in our customer portal. In this protected environment, you can track the status of your ticket. In addition, you can find already solved problems here, serving as a source of knowledge.

Urgent problems

Via our customer portal: visit our customer portal

Phone number: +31 (0)318 742 550

  • You can submit a support notification 24/7 via our customer portal.
  • With a clear problem description, including a repeatable scenario, you increase your chances to get a quick solution.
  • You receive a notification number as a reply, which helps you referring in following communication. You can call our general phone number for this.

In line with Microsoft

In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.

Not satisfied? Share your concerns.

All of our colleagues do their utmost to make sure that your software works perfectly. Would you encounter a delay or like to discuss, then you can contact your account manager. This colleague is your conctact regarding products, prices and our service.

Contact us