Create the fastest support ticket ever

When a problem occurs in your system, you want to create the perfect support ticket with minimum amount of effort. Collecting screenshots, call stacks and  generating step-by-step guides on how to trigger a certain situation can be quite cumbersome to say the least. And the issues always seem to happen when you’re under pressure. Well, what if we told you that about 90% of the work you need to do to achieve this has become completely obsolete? With the help of modern technology, you can now create a proper support ticket within seconds without missing a single step in the process. No more requests from support to complete your ticket. No more unnecessary back and forth communication.

Disclaimer: This is a Microsoft service and it only works for client-side errors. Therefore, if an error occurs in the scan (emulator) or the web portal the old routine still needs to be followed.

Creating the ticket

Nothing changes in the basics, so you will still need to create a ticket manually and enter the mandatory values. However, once you have completed the basics you need to do the following steps:

• Starting from the home view, select the cog on the right-hand side of your screen:

• After that navigate to the page scripting tool:

• You may notice a new side panel opening on the right side of your screen. Navigate to “start now”.

• Now simply repeat the steps you need to take to create the error.

Please note: It’s preferable to fill in the values as much as possible. Because you are still in preview mode, some input options may still fail. By filling in the options manually, you mitigate that issue.

Once you have completed all of the aforementioned steps you should have a list which should look something like this:

• Last but not least, you can save the file by clicking here:

Now simply add the saved files to your support ticket and that’s it! The support consultant now has a complete description of your error.

If you want to go for the extra points, then navigate to (ALT+Q or the magnifying glass) “Latest error” and copy the content of that error into the ticket.

The most frequently asked support question of 2024

At Boltrics, we don’t just aim to solve your tickets. We also want to empower you through powerful solutions. We know that occasional problems are inevitable. And when they happen, our support team is always by your side. And did you know that there was one particular challenge that many logistics service providers faced last year? Make sure to read our blog to find that out: The Most Frequently Asked Support Question in 2024: Job Queues in Business Central  – Boltrics