In today’s dynamic business environment, the logistics industry face many challenges. From producer to retailer and 3PL. We’re talking about rising costs, increasing demands for improved customer service and greater operational efficiency. To address these obstacles, companies are recognizing the transformative potential of digital tools and technologies. One promising avenue is partnering with third-party logistics companies (3PLs) like yours. By leveraging the best digital capabilities, both you and your customer can revolutionize the operation, improve customer service, and drive sustainability. In this blog, we explore the powerful impact of digital capabilities you can tap into as of today and how they can drive the future of logistics.

1. Evolving customer expectations

Today’s consumers expect seamless experiences and end-to-end visibility across the supply chain. To meet these demands, logistics leaders must adopt new technologies at an accelerated pace. By partnering with you as a 3PL company and leveraging your digital capabilities, companies gain access to cutting-edge solutions and expertise. For example, digital front-end portals and visibility data provide real-time tracking, proactive communications, and self-service options that improve customer service and satisfaction. Companies that have embraced these capabilities have seen significant improvements in customer loyalty and competitive advantage.

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2. Unleashing operational efficiency

In the quest for operational excellence, turning to automation offers you a powerful tool. Automating repetitive logistics tasks reduces errors and streamlines processes, resulting in increased efficiency. Leveraging advanced automation technologies in areas such as inventory management, order fulfillment, and warehouse operations. The results are tangible: improved accuracy, faster turnaround times, and optimized resource utilization. Companies that have embraced automation have experienced significant cost savings and productivity gains, enabling them to stay ahead in a rapidly evolving marketplace. Take the example of Fox Global:

‘The consumer expects his order to be delivered the next day. That is quite a challenge for logistics service providers. An order picker used to need up to twenty minutes to pick an order completely. Now, with the integrations between HAI Robotics and 3PL Dynamics, we can pick a hundred order lines in five minutes with the push of a button. Therefore, we can react to these short delivery times much easier.’

Rick Voskamp, Business Development Manager at Fox Global

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3. Elevating customer experience

Exceptional customer experiences are at the heart of successful logistics operations. The digital capabilities offered by 3PLs provide invaluable opportunities for your customers to improve the customer experience. Real-time shipment visibility, accurate delivery estimates, and proactive problem resolution not only meet customer expectations. They also create a competitive advantage. By leveraging digital front-end portals and visibility data, logistics leaders can give customers the control and information they want, fostering trust and loyalty. The integration of these capabilities has led to higher customer satisfaction rates and increased repeat business for forward-thinking companies.

Customer portal – Give your customers access to their own web portal with the web client, where they can follow their data in real-time. For example, they gain more and more comprehensive insight into stock and can generate reports at any time with real-time data. All without the need to install Dynamics 365 Business Central.

4. Promote environmental sustainability

Sustainability has become a critical issue in the logistics industry. Governments and consumers alike are pressuring companies to reduce their carbon footprint and adopt environmentally friendly practices. Partnering with 3PLs can be instrumental in achieving sustainability goals. By working together, your customers can identify areas within their operations where alternative fuel or carbon neutral vehicles can be implemented. This partnership not only supports compliance with emissions reduction regulations, but also enhances the brand’s reputation as an environmentally responsible entity. Companies that embrace sustainable logistics practices gain a competitive advantage and contribute to a greener future.

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Are you ready?

You are the most important stakeholder, so help your customers reach their full potential. Want to learn more about the digital opportunities Boltrics can offer you? Then email and get your business ready for the future.