Whitepaper: The rise of online platforms and portals

Daily, as a logistics service provider, you excel in unburdening your customers. You know like no one else that logistics is much more than just bringing a pallet from A to B. You must deal with small margins, innovate continuously, and stay ahead of the competition. And all of that while you set up your processes with precision to meet all customer expectations.

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Rising demand for self-service

One of the customer expectations that you are confronted with more frequently is self-service demands. Customers want to have insights into their goods and have control of their logistic activities. Without calling or emailing your (too) busy employees. The growing importance of online platforms and customer portals that support this is then a logical next step.

The 5 must-haves of an online customer portal

In this whitepaper, we dive deeper into the increasing demand for self-service possibilities. We help you make choices when implementing an online customer portal and share what requirements a good customer portal must meet. Including a checklist to make sure you succeed.