Boltrics’ support during Coronavirus COVID-19
16 March, 2020
2min. reading time
The coronavirus affects us all, even in your daily work. We acknowledge that we are an important supplier when it comes to the continuity of your services. On this page, we would like to explain what measures we take to ensure that you can continue to rely on our services. The health and safety of you and our employees is paramount.
Remote support as much as possible
Following the RIVM guidelines, we asked our colleagues to work from home whenever possible. A limited number of colleagues are working from the office and our telephone lines are forwarded. So you can reach us by telephone if necessary. However, we would like to ask you to contact us by email as much as possible to make sure our telephone lines remain open for escalations. To offer you the best support, our colleagues are connected and support each other via Microsoft Teams. Our project managers and consultants continue their work for you if possible remote.
Do you have a support question?
Submit your support call through the online portal. Do you have a question you want to verify by phone? As indicated, colleagues are present at the office every day to speak to you by telephone. Are they already involved in a phonecall? Then your call is automatically forwarded to one of our colleagues who support you from home. The system keeps calling until you get one of our employees on the line.
We wish you strength in this challenging time and will do everything we can to ensure that we get through this stronger together.
Do you have a question about this message? Send an e-mail to email@example.com. We are happy to help you.